National Domestic Violence Hotline Featured at Dreamforce 16′

EnablePath Customer National Domestic Violence Hotline Was Featured During the Salesforce For Service Keynote.

EnablePath upgraded the NDVH call center from a legacy home grown application to Salesforce Service Cloud®, increasing user efficiency and collaboration, improving reporting and analytics, and eliminating maintenance costs incurred by using an on-premise solution. Find out how EnablePath helped NDVH successfully move to Salesforce Service Cloud.

Salesforce For Service Keynote: Welcome To Conversational Service

Today’s customers are more connected than ever before, and customer service is on the front lines of delivering on customer expectations. Whether you’re optimizing your operations or transforming your business, your customers expect you to deliver proactive service on every new channel as it emerges. Mike Milburn, GM & SVP of Service Cloud and executives from Coca-Cola and the National Domestic Violence Hotline discuss how you can deliver service for today’s mobile-first world.

The keynote can be viewed here: https://www.salesforce.com/video/282542/